Privacy Policy

1. Introduction

Welcome to SAMS General Trading LLC (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sams-dubai.com (the “Site”) and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Company name and job title (if applicable)
  • Payment details (if applicable)
  • Any other information you provide when filling forms, contacting us, or engaging with our services

2.2 Information We Collect Automatically

When you visit our Site, we may collect information automatically through cookies and similar technologies, such as:

  • IP address
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system and platform
  • Pages visited and duration of visit
  • Referring websites
  • Other diagnostic data

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as business partners or public databases, to enrich or verify your information.

3. How We Use Your Information

  • Provide, operate, and maintain our Site and services
  • Respond to inquiries and provide customer support
  • Process orders and transactions
  • Improve our Site, products, and services
  • Personalize your experience on our Site
  • Send you promotional communications (with your consent where required)
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Trusted third parties who help us operate our business, such as hosting, payment processors, marketing services, analytics providers. These parties are obligated to keep your data confidential and use it only for the agreed purpose.
  • Legal Requirements: When required by law or to protect rights, safety, or property.
  • Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand usage patterns.

You can control cookies through your browser settings and other tools, but disabling some cookies may affect your experience on the Site.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or storage method is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access and obtain a copy of your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@sams-dubai.com.

9. International Data Transfers

Your information may be processed and stored in countries outside your residence, including the United Arab Emirates or other countries where our service providers operate. We ensure such transfers comply with applicable data protection laws.

10. Children’s Privacy

Our Site and services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

11. Links to Other Websites

Our Site may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies when visiting them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated revision date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • SAMS General Trading LLC
  • Email: privacy@sams-dubai.com
  • Phone: +971 4 263 999 0
  • Address: Dubai, United Arab Emirates

Effective Date: June 21, 2025